if you are exchanging an item, please note that shipping charges to flavour design as well as return shipping is paid by the customer. shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error by flavour design (e.g. wrong item/color).
flavour design will only return/exchange items purchased through flavourdesign.com and a copy of your receipt is required. items purchased through a flavour design retailer must be returned/exchanged through that specific retailer, observing their particular return/exchange policy.